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Terms and conditions

Terms and conditions of use for the get me there mobile ticketing app

1. Introduction, scope and exclusions

  • 1.1. These terms and conditions ("Terms") tell you, our customer, how you may use the get me there mobile ticketing application ("get me there app") when using public modes of transport in and around Greater Manchester.
  • 1.2. Please read these Terms carefully before downloading, or subsequently using, the get me there app. They include provisions which limit our liability.
  • 1.3. For the avoidance of doubt, these Terms do not cover how you may use smart travel cards issued by TfGM (as defined in clause 2 below) as part of get me there smart ticketing. For details on how to use such smart cards, please refer to the terms and conditions below.

2. Information about us

The get me there app is made available by Transport for Greater Manchester ("TfGM"). TfGM, established pursuant to the Transport Act 1968 and the South East Lancashire and North East Cheshire Passenger Transport Area (Designation) Order 1969, is the passenger transport executive for the metropolitan county of Greater Manchester. TfGM's headquarters are at 2 Piccadilly Place, Manchester M1 3BG, and references to 'we', 'us' and 'our' in these Terms shall be construed accordingly.

3. Basis of agreement

  • 3.1. The get me there app is offered as a service by us to you. Please note that by downloading, or purchasing products, using the get me there app, you agree to be bound by these Terms. You may wish to print a copy of these Terms for future reference. If you do not agree with these Terms, you should not download, or subsequently use, the get me there app.
  • 3.2. These Terms apply to both your application to download the get me there app and to any purchase of a paperless ticket ("Mobile Ticket"), by using the get me there app. We will treat each order for a Mobile Ticket, via the get me there app, as an offer by you to purchase Mobile Tickets in accordance with these Terms.
  • 3.3. TfGM may change these Terms from time to time. Any changes made will not affect existing terms accepted by you when making purchases using the get me there app.
  • 3.4. References to Mobile Tickets in these Terms is a reference to any ticket available to purchase using the get me there app and, for the avoidance of doubt, includes any Mobile Tickets that may be referred to as ‘Travelcards’ within the get me there app or on any other electronic or written materials issued by or on behalf of TfGM.

4. Downloading the get me there app

  • 4.1. The get me there app can be used on smart phones and devices ('smart phones') using either Apple iOS or Google Android operating systems.
  • 4.2. The get me there app is free for you to download, but you may incur data charges, imposed by your own network provider, when downloading it. You are responsible for any such costs. TfGM will not accept responsibility for any connectivity issues you may experience at any time, and you must ensure that you have a stable and regular WiFi or cellular data connection when downloading the get me there app.
  • 4.3. When downloading the get me there app, you will be required to provide your mobile phone number. The get me there app is only available for use on smart phones that have an associated UK mobile phone number.
  • 4.4. The get me there app will be available to use on your smart phone once you have downloaded it, at which point you will be able to use the get me there app to purchase Mobile Tickets.

5. Mobile Tickets available for purchase

  • 5.1. The Mobile Tickets that can be purchased using the get me there app are specified at: www.getmethere.co.uk/help.php
  • 5.2. In addition to the Mobile Tickets referred to in clause 5.1, TfGM may from time to time specify (via www.getmethere.co.uk or such other platforms as TfGM may determine, in its absolute discretion) other Mobile Tickets that can be purchased using the get me there app.
  • 5.3. The prices of Mobile Tickets are available on the get me there app, and may be changed at any time by TfGM, in its absolute discretion.
  • 5.4. For the avoidance of doubt, Mobile Tickets can only be used on the public tram system operating in Greater Manchester ("Metrolink") (which is ultimately operated by TfGM).

6. Purchasing Mobile Tickets

  • 6.1. Mobile Tickets must be purchased and be active on the get me there app in advance of travel. Purchasing Mobile Tickets requires either a WiFi or cellular data connection in order to complete payment and download of the Mobile Ticket(s) to your smart phone. A stable and regular data connection is required in order that the get me there app content, and ticket security, is kept up to date.
  • 6.2. When purchasing a Mobile Ticket, it is your responsibility to ensure that your Mobile Ticket details are correct at the time of purchase.
  • 6.3. We accept VISA and Mastercard debit and credit cards as methods of payment for Mobile Tickets, via the get me there app. Such methods of payment are also accepted via Apple Pay (and such other mobile payment and digital wallet services as we may specify from time to time).

7. Using Mobile Tickets

  • 7.1. Please note that use of a Mobile Ticket is subject to:
    • 7.1.1. the Metrolink conditions of carriage, as updated or amended from time to time ("Conditions of Carriage"). The Metrolink Conditions of Carriage are available at http://www.metrolink.co.uk/using-the-network/Pages/conditions-of-carriage.aspx (please review the Metrolink Conditions of Carriage before using services offered by TfGM, in its capacity as the ultimate Operator of Metrolink);
    • 7.1.2. the Greater Manchester Metrolink System Bye-Laws; and
    • 7.1.3. the general conditions of use as set out in these Terms.
  • 7.2. Mobile Tickets are non-transferable, and passengers may be asked for personal identification to prove their entitlement to travel. Additional identification may be required as proof of eligibility of student, young person or child tickets, as advised at the time of purchase.
  • 7.3. Purchased Mobile Tickets are non-refundable and cannot be altered.
  • 7.4. You must ensure that you can present your Mobile Ticket on the screen of your smart phone, as required by any representative of TfGM or Metrolink at any time (including when embarking and disembarking a vehicle). Failure to display your Mobile Ticket will result in you being subject to the standard fare procedures as set out in the Conditions of Carriage.
  • 7.5. Subject to clause 7.7 below Mobile Tickets are locked to the smart phone to which they are downloaded and cannot be copied, sent or moved to another device. TfGM reserves the right to terminate without refund any get me there app user account which we suspect is being misused.
  • 7.6. The safekeeping of your Mobile Tickets is your responsibility. Mobile Tickets that have been purchased or activated accidentally, or which have been downloaded to smart phones that have subsequently been lost or stolen, are non-refundable. If you are not able to present your Mobile Ticket due your smart phone having been lost, stolen or damaged, we are unable to provide a duplicate or replacement Mobile Ticket, and you will need to purchase a new Mobile Ticket or printed ticket before travelling.
  • 7.7. If you have purchased a Mobile Ticket that will be valid for 28 days, such Mobile Ticket can be transferred by us to another Smart phone (including in circumstances where your Smart phone has been lost, stolen or damaged), provided that your 28 day Mobile Ticket has a remaining period of validity of 7 days or more at the time that you request such transfer. In those circumstances, if you wish to transfer your 28 day ticket to another Smart phone, you must contact get me there customer services by calling 03000 035 035 (Monday to Friday 7.00am–8.00pm, Saturday and Sunday 8.00am–8.00pm). When doing so, please ensure that you are able to provide details of your Smart phone and your get me there app user account.
  • 7.8. The get me there app can only be used by one customer, per smart phone at any one time. Individual customers must be able to present their ticket on their own smart phone.
  • 7.9. Possession of a Mobile Ticket does not entitle you to travel in priority to any other passenger holding a valid authority to travel.
  • 7.10. In case of any difficulty, passengers must make sure that they have an alternative valid ticket for their journey. Full details of any problems should be reported to TfGM by emailing customerservices@getmethere.com or by calling get me there Customer Services on 03000 035 035. (Monday to Friday 7.00am–8.00pm, Saturday and Sunday 8.00am–8.00pm).

8. Data Protection and security

  • 8.1. TfGM is a data controller for the purposes of the Data Protection Act 1998 ("DPA").
  • 8.2. By using the get me there app, you consent to our processing of the 'personal data', and 'sensitive personal data', if any (as such terms are defined in the DPA), that we collect from you in accordance with our Privacy Policy. In particular, and in addition to the purposes set out in our Privacy Policy, we may use information we hold about you for the purposes of:
    • 8.2.1. ongoing administration of smart-ticketing in Greater Manchester;
    • 8.2.2. providing customer services in relation to the get me there app;
    • 8.2.3. informing you of changes to our terms and conditions;
    • 8.2.4. allowing us to improve the services we offer to you;
    • 8.2.5. conducting research and analysis, including travel patterns;
    • 8.2.6. providing anonymised data to the Department for Transport, if requested by them;
    • 8.2.7. conducting surveys;
    • 8.2.8. detecting and preventing crime, including fare evasion and fraudulent use of the get me there app; and
    • 8.2.9. enabling us to comply with our legal and regulatory obligations.
  • 8.3. When downloading the get me there app, you may be asked to confirm that we may share your personal data with our associates in operating smart-ticketing in Greater Manchester, and associated transportation providers for marketing purposes.
  • 8.4. Please address any questions, comments and requests regarding our data processing practices to get me there, PO Box 5466, Manchester M61 0LS or customerservices@getmethere.com.
  • 8.5. Payment card details are stored securely and will not be disclosed to anyone for purposes other than for Mobile Ticketing mobile payments initiated by you.

9. Materials, ownership and restrictions on use

  • 9.1. The get me there app is owned and operated by TfGM and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of TfGM.
  • 9.2. Notwithstanding the foregoing, you may not copy, reproduce, republish, upload, post, transmit or distribute the get me there app or any of its content without TfGM's prior written permission.

10. Limitations on our Liability

  • 10.1. TfGM accepts no liability for any indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the get me there app, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.
  • 10.2. TfGM is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the get me there app.
  • 10.3. Nothing in these Terms shall exclude or limit TfGM's liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
  • 10.4. Nothing in these Terms affects your statutory rights.

11. Transfer of rights and obligations

  • 11.1. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these Terms, without our prior written consent.
  • 11.2. We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms, at any time.

12. Events outside our control

  • 12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a "Force Majeure Event").
  • 12.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    • 12.2.1. strikes, lock-outs or other industrial action;
    • 12.2.2. civil commotion, riot, invasion, vandalism or threat of vandalism, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    • 12.2.3. exceptionally severe weather conditions, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • 12.2.4. impossibility of the use of public or private telecommunications networks; or
    • 12.2.5. the acts, decrees, legislation, regulations or restrictions of any government.

13. Waiver

  • 13.1. If we fail, at any time during the time that these Terms are in force, to insist upon strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
  • 13.2. A waiver by us of any default will not constitute a waiver of any subsequent default.
  • 13.3. No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 8.2.3 above.

14. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15. Entire agreement

We intend to rely upon these Terms and any document expressly referred to in them in relation to their subject matter. Nothing in these Terms affects your statutory rights.

16. Our right to vary these Terms

  • 16.1. We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
  • 16.2. Revisions or amendments to these Terms will be notified to you by way of marketing materials, by email to the account email address of the account holder and/or by way of such other methods as we shall determine.

17. Law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), will be governed by English law. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

1. Introduction, scope and exclusions

  • 1.1. These terms and conditions ("Terms") (together with the documents or other items referred to in them) tell you, our customer, how you may use smart cards issued by TfGM (as defined in clause 2 below), when using public modes of transport in and around Greater Manchester.
  • 1.2. The scope of these Terms relate to smart cards issued by TfGM only, and bearing an “ITSO” logo (each a "TfGM Smart card"). TfGM Smart cards are:
    • 1.2.1. a “get me there” smart card ("get me there Card");
    • 1.2.2. an “igo” smart card ("igo Card");
    • 1.2.3. a TfGM “Cycle Hub” smart card ("Cycle Hub Card");
    • 1.2.4. an English National Concessionary Travel Scheme Pass ("ENCTS Card");
    • 1.2.5. an “ENCTS Pass for disabled people” ("Disability Pass Card");
    • 1.2.6. a “disabled ENCTS Concession Plus Pass” ("Concession Plus Pass Card"); and
    • 1.2.7. such other smart cards that TfGM may designate as a TfGM Smart card from time to time, for the purposes of these Terms.
  • 1.3. Only ENCTS Cards, Disability Pass Cards and Concession Plus Pass Cards (each a "Concessionary Card") can be used on the Metrolink tram service that operates within Greater Manchester, for which TfGM is ultimately responsible ("Metrolink"). Further details on how you can use your Concessionary Card on Metrolink are set out in clause 10 in these Terms.
  • 1.4. TfGM Smart cards can also be used on bus services operated by bus operators ("Bus Operators") in Greater Manchester that offer smart-ticketing facilities from time to time ("Smart Bus Services"). To use a TfGM Smart card on Smart Bus Services you first need to purchase a Bus Travelcard (as defined in clause 9.1 below) to be loaded onto your TfGM Smart card. Please note, however, that these Terms do not cover how you can use:
    • 1.4.1. TfGM Smart cards; or
    • 1.4.2. Bus Travelcards,

    on those Smart Bus Services. Please refer to the published terms and conditions of use of the relevent Bus Travelcard provider and the conditions of carriage of the relevant Bus Operator(s) for details of how you can use TfGM Smart cards and Travelcards on Smart Bus Services.

  • 1.5. Except as otherwise stated in these Terms in relation to Smart Bus Services, these Terms do not cover how you can use igo Cards, or how you can use Cycle Hub Cards. Please refer to the terms and conditions that will have been issued with your igo Card or Cycle Hub Card for further details. Please note that you cannot use igo Cards or Cycle Hub Cards to travel on Metrolink.
  • 1.6. For clarification, these Terms do not cover:
    • 1.6.1. how you can order or use any smart cards that are issued by Bus Operators for use on Smart Bus Services ("Bus Operator Smart cards");
    • 1.6.2. how you can order or use any travel products, sold by a Bus Operator, that can only be used on Smart Bus Services operated by that particular Bus Operator;
    • 1.6.3. how you can order any Bus Travelcards sold by Bus Operators; or
    • 1.6.4. how you can use Bus Travelcards sold by Bus Operators on Smart Bus Services,
    as each of the items and circumstances listed in clause 1.6 are, in each case, governed by (i) their own applicable terms and conditions and (ii) the conditions of carriage of the relevant Bus Operator(s), that operates the Smart Bus Services. These can usually be found on the relevant Bus Travelcard provider or Bus Operator website.
  • 1.7. Please read these Terms carefully before ordering any TfGM Smart cards from us. The terms include provisions which limit TfGMs liability. Please note that by ordering or using any TfGM Smart cards, you agree to be bound by these Terms. You may wish to print a copy of these Terms for future reference.

2. Information about us

Transport for Greater Manchester ("TfGM"), established pursuant to the Transport Act 1968 and the South East Lancashire and North East Cheshire Passenger Transport Area (Designation) Order 1969, is the passenger transport executive for the metropolitan county of Greater Manchester. TfGM”s headquarters are at 2 Piccadilly Place, Manchester M1 3BG, and references to “we”, “us” and “our” in these Terms shall be construed accordingly.

3. Accepting these Terms

  • 3.1 You should take the opportunity to inspect a copy of these Terms when collecting or ordering your TfGM Smart card (as appropriate) by using:
    • 3.1.1. the get me there website (www.getmethere.co.uk) ("Website");
    • 3.1.2. our customer services centre ("Customer Services"); or
    • 3.1.3. a TfGM Travelshop ("Travelshop").
  • 3.2 Unless otherwise specified, you will be deemed to have accepted these Terms whenever you order, collect or use your TfGM Smart card.

4. Ordering a get me there Card

  • 4.1. The only TfGM Smart card you can order from our Website is a get me there Card. You can also order a get me there Card from Customer Services. Please refer to www.tfgm.com for details of how you can apply for other TfGM Smart cards.
  • 4.2. After placing an order for a get me there Card, it will usually be sent to you within 5-7 working days using Royal Mail Second Class delivery service, unless there are exceptional circumstances. Please note that we cannot accept responsibility for TfGM Smart cards once received by Royal Mail.
  • 4.3. If your get me there Card is not delivered to you within 7 working days, you should report this immediately by telephoning our Customer Services team on 03000 035 035 or by emailing us at customerservices@getmethere.com.
  • 4.4. Where we have incorrectly issued a get me there Card, please contact our Customer Services team by telephoning 03000 035 035, or by emailing us at customerservices@getmethere.com.
  • 4.5. A get me there card reported by you as lost in the post will be treated as lost if it has not been received by you within 10 working days of your order. If there is no proof that the original get me there card was delivered to you, the original card will be blocked, and a new card will be issued to you. If the original get me there card does subsequently arrive with you, it will not be usable and you should destroy it.
  • 4.6. Please note that it is your responsibility to ensure that the delivery address provided is complete, accurate, secure and suitable for accepting Royal Mail deliveries. We do not accept any responsibility for failure to deliver TfGM Smart cards to incomplete, inaccurate or insecure addresses.
  • 4.7. Unfortunately, we do not deliver get me there Cards, or any other TfGM Smart cards, to addresses outside the UK.

5. Risk and title

  • 5.1. The use of a TfGM Smart card will be at your own risk from the time that you collect it in a Travelshop, or from the time that your TfGM Smart card is delivered to you, after using our Website or Customer Services.
  • 5.2. All TfGM Smart cards remain the property of TfGM at all times, and may be blocked (with the effect that a TfGM Smart card will cease to function, and may not be recognised by any Smart Reader (as defined in clause 10.3 below) or any other form of smart-ticketing machinery designed for use with your TfGM Smart card) if we believe the TfGM Smart card has been lost, tampered with, misused or stolen.
  • 5.3. If your TfGM Smart card is blocked, you will need to apply to TfGM for a new Smart card.

6. Registration of your TfGM Smart card

  • 6.1. When you apply for a TfGM Smart card, you can decide whether you want to register it with us. Please note that when you apply for a get me there card through our Website or Customer Services it will be registered so that we know where to deliver it.
  • 6.2. If you do not register your TfGM Smart card, it will not be associated with you (unless it is a Concessionary Card), and only transaction data (if any) relating to your use of that TfGM Smart card will be retained by us.
  • 6.3. If you register your TfGM Smart card (or if you order a get me there card from our website or Customer Services), you will be asked to provide us with personal data, so that we can associate your TfGM Smart card with you. Please refer to clause 7 below for further information.
  • 6.4. If you register your TfGM Smart card using our Website, you will be required to create an online get me there account, which you will be able to access from our Website. If you register your TfGM Smart card using Customer Services or a Travelshop, you can create an online get me there account, by using our Website, after you have registered. Please refer to clause 8 below for further information.
  • 6.5. Please make sure that you read our Privacy Policy and Cookie Policy, so that you are aware of what information (including personal data) we will collect from you when you use our Website, and how it will be treated.

7. Data Protection

  • 7.1. TfGM is a data controller for the purposes of the Data Protection Act 1998 ("DPA").
  • 7.2. By registering your TfGM Smart card, you consent to our processing of the “personal data”, and “sensitive personal data”, if any (as such terms are defined in the DPA), that we collect from you in accordance with our Privacy Policy. In particular, and in addition to the purposes set out in our Privacy Policy, we may use information we hold about you for the purposes of:
    • 7.2.1. ongoing administration of smart-ticketing in Greater Manchester;
    • 7.2.2. allowing us to improve the services we offer to you;
    • 7.2.3. conducting research and analysis, including travel patterns;
    • 7.2.4. providing anonymised data to the Department for Transport, if requested by them;
    • 7.2.5. conducting surveys;
    • 7.2.6. detecting and preventing crime, including fare evasion; and
    • 7.2.7. enabling us to comply with our legal and regulatory obligations.
  • 7.3. When obtaining your TfGM Smart card in circumstances where you choose to provide us with your personal data, you may be asked to confirm that we may share your personal data with our associates in operating smart-ticketing in Greater Manchester, and associated transport partners for marketing purposes.
  • 7.4. Please address any questions, comments and requests regarding our data processing practices to get me there, PO Box 5466, Manchester M61 0LS or by email to customerservices@getmethere.com.

8. Your “get me there” online account — security

  • 8.1. If you create a get me there online account, you are responsible for maintaining the confidentiality of your get me there username and password combination ("Sign In Details") and for restricting access to your computer (or other device) to prevent unauthorised access to your get me there online account.
  • 8.2. You must keep your Sign In Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them. You must not disclose your Sign In Details to any other person or record your Sign In Details in any way that may result in them becoming known to another person.
  • 8.3. You agree to accept full responsibility for all activities that occur under your get me there online account. You should inform us immediately if you have any reason to believe that your Sign In Details have become known to anyone else, or if the Sign In Details are being, or are likely to be, used in an unauthorised manner, by calling our Customer Services helpline on 03000 035 035, as detailed in the Contact Us section of our Website.
  • 8.4. You must notify us of any change of name or address or other contact details you provide by either updating those details using your get me there online account, by calling Customer Services, or in writing by post to the address set out in clause 7.4 above.

9. Items that can be loaded on to your TfGM Smart card

  • 9.1. Subject to availability, you are able to load products on to your TfGM Smart card, which will provide you with a travel entitlement ("Travelcards"). The only Travelcards that you can currently load on to your TfGM Smart card are electronic versions of tickets for use on Smart Bus Services only, which:
    • 9.1.1. can be used on Smart Bus Services operated by multiple Bus Operators;
    • 9.1.2. may apply for a specific time period; and
    • 9.1.3. may also apply to specific areas or routes in which Smart Bus Services operate ("Bus Travelcards").
  • 9.2. Please note that TfGM sells Bus Travelcards as an agent of Greater Manchester Travelcards Limited (company number: 01848309) ("GMTL").
  • 9.3. For clarification, Bus Travelcards are not TfGM products and are sold subject to their own particular terms and conditions, as specified by GMTL from time to time, and the applicable conditions of carriage of the relevant Bus Operators. Please refer to the published terms and conditions of use of the relevant Travelcard provider and the conditions of carriage of the relevant Bus Operator(s) for details of how you can use TfGM Smart cards and Travelcards on Smart Bus Services. These can usually be found on the relevant Travelcard provider or Bus Operator website.
  • 9.4. Please note that Bus Travelcards cannot be used, or relied upon, to travel on Metrolink or any heavy rail services. Bus Travelcards are specifically for use on Smart Bus Services only
  • 9.5. If you have a TfGM Smart card, and you purchase a Bus Travelcard that does not work correctly on your TfGM Smart card, please contact us by calling our Customer Services helpline on 03000 035 035, or by sending an email to customerservices@getmethere.com.
  • 9.6. For the avoidance of doubt, TfGM does not accept, and excludes any and all liability, in relation to the use of travel related or non-travel related products provided by any unauthorised third parties (including, without limitation, in relation to any products provided by such third parties that allow you to add monetary balances to your TfGM Smart card) that may be loaded to TfGM’s Smart cards without TfGM’s knowledge and consent. In these circumstances, customers must refer to the relevant unauthorised product owner and terms and conditions of use.
  • 9.7. If:
    • 9.7.1. you have a Bus Operator Smart card or any smart card other than a TfGM Smart card; and
    • 9.7.2. you purchase a Travelcard
    and that Travelcard or smart card does not work correctly, please contact your smart card issuer for further assistance.
  • 9.8. TfGM reserves the right to issue, or facilitate the issue of, further Travelcards from time to time, each of which shall be subject to their own terms and conditions.
  • 9.9. Please note that whenever you purchase a Bus Travelcard from any Bus Operator, which is then loaded on to your TfGM Smartcard, any personal data that you provide to us may then be made available to GMTL (as the owner of the Bus Travelcards) for GMTL’s purposes which include (amongst other things) administration and continued operation of Bus Travelcards, development and improvement of services relating to Bus Travelcards, and the prevention of fraud and crime.

10. Concessionary Card use on Metrolink only

  • 10.1. Please note that the use of your Concessionary Card, as defined at clause 1.3, on Metrolink is subject to:
  • 10.2. For the avoidance of doubt, Concessionary Cards do not offer a guaranteed place on any particular route or mode of transport. Seats are allocated on a first come first served basis, or in accordance with the Metrolink Conditions of Carriage, or in accordance with the policies of TfGM (as appropriate). Concessionary Cards do not guarantee the availability, or the accuracy of any timetabling, of Metrolink services.
  • 10.3. When making a journey on Metrolink, you must hold your Concessionary Card to the touchplate of, and wait for a visual and audible response from, the smart card reader ("Smart Reader") provided at the Metrolink stop:
    • 10.3.1. where you begin your journey (this process is known as "touching in"); and
    • 10.3.2. where you finish your journey (this process is known as "touching out" and "touch out" shall be construed accordingly) (please note that if you need to change trams to reach your intended destination, you should only touch out when you finish your journey at your final destination).
  • 10.4. Your obligations relating to touching in and touching out, and the consequences of not doing so, are subject to the particular requirements of TfGM, as set out in the Metrolink Conditions of Carriage. Please note that if you do not comply with:
    • 10.4.1. the general conditions of use as set out in these Terms; and/or
    • 10.4.2. the Metrolink Conditions of Carriage; and/or
    • 10.4.3. the Metrolink Bye-Laws,

    penalties may be imposed (further details of which are set out in the Metrolink Conditions of Carriage or the Metrolink Bye-Laws (as applicable)).

  • 10.5. You must have your Concessionary Card available for inspection when travelling on Metrolink at any time.
  • 10.6. Please note that:
    • 10.6.1. if you have a Concession Plus Pass, that Concessionary Card will be recognised by a Smart Reader at any time, and you will be entitled to travel free of charge;
    • 10.6.2. if you have an ENCTS Card or a Disability Pass, and travel on Metrolink:
      • 10.6.2.1. between 9:30am and midnight, Monday to Friday; or
      • 10.6.2.2. at any time on a Saturday or Sunday, or on any public holiday,

      your ENCTS Card or Disability Pass will be recognised by a Smart Reader, and you will be entitled to travel free of charge; and

    • 10.6.3. you cannot use your ENCTS Card or Disability Pass to travel free of charge if you are travelling outside of the times referred to in clause 10.6.2 and, in such circumstances, your ENCTS Card or Disability Pass will not be recognised by a Smart Reader, and you must buy a printed ticket, at the applicable fare, in order to travel.

11. Lost and Stolen TfGM Smart cards

  • 11.1. Your TfGM Smart card is an item of value and should be looked after as if it were cash. If your TfGM Smart card is lost or stolen, please notify us immediately by calling our Customer Services helpline on 03000 035 035, as detailed in the Contact Us section of our Website. When reporting your TfGM Smart card as lost or stolen, you will be required to provide us with suitable proof of your identity (the suitability of which shall be at our absolute discretion).
  • 11.2. If you report your TfGM Smart card as lost or stolen, we will disable and block your TfGM Smart card and you will need to obtain a new TfGM Smart card. For clarification, once a TfGM Smart card has been blocked, it may become unusable and any travelcards loaded on to your TfGM Smart card will be unavailable
  • 11.3. If you are eligible for a Concessionary Card, the ENCTS Conditions apply to any application you make for a replacement TfGM Smart card.
  • 11.4. You are advised to ensure that, as an item of value, your TfGM Smart card and the value of any Travelcards stored on it are insured against loss or theft through your own household insurance.
  • 11.5. TfGM reserves the right to charge for a replacement TfGM Smart card at its entire discretion.

12. Travelling without a TfGM Smart card

If you do not have a valid TfGM Smart card with you when you travel, you must buy a full price ticket for your journey (or have in your possession another form of valid ticket or pass, entitling you to travel). For clarification, and tickets bought in such circumstances are non-refundable.

13. Improper Use

We may refuse to make available, or refuse to accept the continued use of, any TfGM Smart card if we have reason to suspect that such TfGM Smart card has, or will be, used for fraudulent or improper purposes. TfGM reserves the right to block TfGM Smart cards in order to make them unusable in such circumstances.

14. Dormancy

TfGM may at its own discretion block and disable any TfGM Smart card that has not been used for a period of two (2) years.

15. Our liability

  • 15.1. Subject to clause 15.4, we will not be liable for losses that result from our failure to comply with these Terms that fall into the following categories:
    • 15.1.1. loss of income or revenue;
    • 15.1.2. loss of business;
    • 15.1.3. loss of profits;
    • 15.1.4. loss of anticipated savings;
    • 15.1.5. loss of data; or
    • 15.1.6. waste of management or office time,

    provided that this clause 15.1 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by clauses 15.1.1 to 15.1.6. For the avoidance of doubt, we shall not be liable for any liability, loss or expense which is attributable to any acts or omissions of any Bus Operator or any other operator of public transport (acting in their capacity as an operator, for that purpose).

  • 15.2. We refer you to clause 9.6 in these Terms for clarification in respect of TfGM's liability position in relation to the use of unauthorised third party products loaded onto TfGM Smart cards.
  • 15.3. We refer you to clause 19 in these Terms for TfGM's liability position in relation to events outside our control.
  • 15.4. Nothing in these Terms affects your statutory rights or excludes or limits our liability for:
    • 15.4.1. death or personal injury caused by our negligence;
    • 15.4.2. fraud or fraudulent misrepresentation;
    • 15.4.3. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

16. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail (if you have a registered TfGM Smart card) or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, conditions, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Notices

All notices or communications given by you to us must be given to Transport for Greater Manchester at get me there, PO Box 5466, Manchester M61 0LS, or by email using the following email address: customerservices@getmethere.com. We may give notice to you at either the e-mail or postal address you provide to us when you register your TfGM Smart card, or in any of the ways specified in clause 16 above. Notices will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

18. Transfer of rights and obligations

  • 18.1. Upon registering your TfGM Smart card, or upon applying for or collecting a TfGM Smart card, these Terms are binding on you and us and on our respective successors and assignees.
  • 18.2. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these Terms, without our prior written consent.
  • 18.3. We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms, at any time.

19. Events outside our control

  • 19.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a "Force Majeure Event").
  • 19.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    • 19.2.1. strikes, lock-outs or other industrial action;
    • 19.2.2. civil commotion, riot, invasion, vandalism or threat of vandalism, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    • 19.2.3. exceptionally severe weather conditions, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • 19.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    • 19.2.5. impossibility of the use of public or private telecommunications networks;
    • 19.2.6. the acts, decrees, legislation, regulations or restrictions of any government;
    • 19.2.7. suicides or accidents involving trespassers;
    • 19.2.8. gas leaks or fires in line-side buildings not caused by TfGM or any Bus Operator or any of their employees or agents; and
    • 19.2.9. line and/or road closures at the request of the police or emergency services.

20. Waiver

  • 20.1. If we fail, at any time during the time that these Terms are in force, to insist upon strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
  • 20.2. A waiver by us of any default will not constitute a waiver of any subsequent default.
  • 20.3. No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 17 above.

21. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

22. Entire agreement

We intend to rely upon these Terms and any document expressly referred to in them in relation to their subject matter. Nothing in these Terms affects your statutory rights.

23. Our right to vary these Terms

  • 23.1. We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
  • 23.2. Revisions or amendments to these Terms will be notified to you by way of marketing materials and by way of such other methods as we shall determine. If you have not accepted our latest Terms when you attempt to use your get me there online account, you will be asked to accept the latest Terms before doing so.

24. Law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), will be governed by English law. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.